Call center furniture is an essential component of the whole customer experience. In the design of the call center, close attention is often paid to the optimal flow of call volume, the number of chairs on the floor, and the best way to track production metrics. To truly optimize production, though, administrators should also pay close consideration to the design and selection of call center furniture.
Lessons were learned by working with call center customers in the past. If certain components are not made a preference in the design and marketing of call center furniture, buyer’s remorse can promptly set in. Cubicle Office Furniture Store (COFS) offers three tips for avoiding disappointment when designing the ideal call center.
Maximize the Workspace
There is very little value received from a blank wall. Consequently, if you have a nine-foot wall in your office, why not use all of that space with a nine-foot desk? It’s never likely to have too much workspace in a working office. You need room for models, source materials, documents, and other media used throughout the day or week. Maximize the existing space and extend the desk. Call center furniture merchants working with you to design your space can customize the desk size to the situation – take benefit of this ability.
Incorporate Desktop Power
While the world is centered on wireless connections, the call center still needs power. One critical component that tends to lead to buyer’s remorse is a lack of power incorporated into the workstation. COFS designed call center mounts flush with the work surface to create a sleek look and still offers access to the power needed at the workstation. Our solution combines power, data, USB, VGA, and even HDMI.
Create Collaboration Space
Buildings designed for businesses today tend to maximize space for optimal productivity. As a result, it’s hard to add a table or chair when the need occurs. When conferences need to take place between two or three individuals, a conference room is generally too large to fit their needs. Adding a collaboration area to the front or side of one’s desk can fulfill this need, without adding significant cost to the design.
It’s also necessary to keep in mind the basics associated with ergonomic design to support a healthy posture and stress-free work conditions. Call center operators spend much of their day sitting and talking on the phone, which can cause unnecessary stress to the body if the call center furniture in place is not designed according to the individual or the tasks involved.
Computer Office Furniture Store”COFS” can order new call center furniture from any number of leading manufacturers, including Herman Miller, Friant, and Steelcase. We can also manufacture call center furniture in our factory and sell them directly to our clients. This normally establishes the best options for call centers that have a limited budget. Being able to correctly select materials, we can create call center furniture at predicted pricing that satisfies the requirements of the company. We also have a fleet of trucks, delivering nationwide, and warranty all products we install. Call now, and get started with a free space plan drawing.
Call Center Furniture – FREE Quote 832-799-9942