Every modern call center should be planned according to four principles: ergonomics, acoustics, functionality and the support of users. All of the above-mentioned factors are assumed to be so built and developed to stimulate workers and help them work more efficiently.
Ergonomics of a modern call center cubicle satisfies a much more apparent area of knowledge than just the addition of an office chair. When planning the interior and office furniture of this specific working atmosphere, we need to analyze all aspects which affect the quality and comfort of the workspace. It is important for the workstation to meet the demands of the norm in respect of the working area space, which combines the desktop and maximum possible space for the legs of the user.
The surface of the workstation area is also significant since it has to provide anti-reflecting properties. Work at the call center cubicle compels a sitting position throughout most of the day. The static sitting posture as research shows has a very negative effect on our health. It is consequently necessary to provide workers with an ergonomic office chair. Such a chair should have an active sitting device that can be modified to the weight of the worker and allows for a rocking action while sitting. That helps blood circulation and moves our muscles. Arm pads are also necessary since they help prevent carpal tunnel syndrome.
Noise is a significant problem in all administration offices. Noise absorption effect shall be a priority number one at the stage of the office planning. The right selection of materials for ceiling, floor and cubicle wall construction should have noise absorbing properties. If it comes to workstations muffling features of acoustic screens have a straight impact on the quality of work. Properly planned cubicle partition walls and acoustic screens should maximize the effect of:
– Sound insulation – shielding the workstations from possible noise source.
– Sound absorption – reducing reflection of the sound waves and converting them into thermal energy.
The exact value of the sound saturation coefficient for cubicle partitions screens should be 0.8 in 0 to 1 scale. Such coefficient significance can be performed by using mineral wool and acoustic chipboard in partition panels.
Modern call center offices are normally space-saving areas with restricted room, where every inch is more important. A skinny under-desk pedestal is a clever option for the storage bin organization. The pedestal can be applied with a bunch of adjustable rails and boxes for small office accessories and individual belongings which helps to keep the desktop tidy. Cubicle partition screens could be fitted with handles for headphones and plastic folders for papers. Another way to increase the functionality of a workstation is to furnish it with a computer monitor arm. Most modern call centers have now two monitors connected at each workstation. A monitor arm running two monitors enables the user to change their position and rotate them with ease.
A properly planned contact management center based on ergonomics, acoustics and functionality systems results in an overall well-being of workers. It is very essential in all modern call centers as the comfort of work helps achieve workers’ satisfaction and retain their skill and experience within the company. The prevailing job market is competitive and staff consider their future working conditions while deciding their career. The holistic plan of the cubicle call center space holds break areas. The break areas are currently fulfilled by all large corporations in their offices. We believe that every good office should have a break area and conveniences to complement the correctly designed workstations. The furniture for break areas includes soft seating, coffee tables, bar tables, bar stools, etc. Another significant factor is the colors used in the break area which could help identify this part of the office from the rest.
Cubicle Office Furniture Store (COFS) can order modern call center cubicles from any number of leading manufacturers, including Herman Miller, Friant, and Steelcase. We can also manufacture workstations in our own fabrication center and sell them directly to our clients. This often demonstrates the best alternatives for call centers that that ara on a limited budget. Being able to correctly choose materials, we can produce workstations that con forecast pricing that satisfies the exact specifications of the company. We also have our own trucks, deliver nationwide, and warranty all products we install. Call now, and get started with a free space plan Cad drawing.
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